Skylark — the rhythm of every customer conversation.

One AI-native platform that turns high-friction journeys — booking, enquiry, payment, support — into verified, two-way conversations. For those who want to close deals instantly, without multiple layers.

WhatsAppSMSRCSSmart Chatbots
Secured by Sentinel — fraud screening, opt-in consent, and DPDP compliance built in by default.
CHANNEL BENCHMARKS
98%
message open rate
vs ~20% email
45–60%
conversion in-thread
up to 12× traditional
90%+
lower cost per resolution
$0.62 vs $7.40 human
3–6 mo
payback period
tier-1 deflection ~41%→59%
EXECUTIVE ANALYSIS — HOW THIS IMPACTS CLIENT BUSINESS
01 · REVENUE ACCELERATION

Eliminate 72% Redirect Drop-off

By executing slot selection, application form fill, and UPI/card payment settlement inside WhatsApp, clients remove external browser redirect friction and achieve up to 12x higher conversion rates.

02 · SUPPORT COST COLLAPSE

90% Lower Resolution Overhead

Automated AI agents resolve routine enquiries and booking workflows at $0.62 per interaction vs $7.40 for human call centre agents, deflecting 41% to 59% of Tier-1 support tickets automatically.

03 · CAPITAL PAYBACK SPEED

Complete Payback in 3 to 6 Months

With an industry-leading 98% message open rate (vs ~20% email), conversational AI campaigns generate immediate cashflow velocity, fully recovering platform investment within 3 to 6 months.

Traditional Flow

High-friction web redirects

  • Customer receives static SMS with external URL link
  • Opens mobile browser, waits for heavy page load
  • Re-enters credentials, phone number, and OTP
  • 72% drop-off before completion
The Cadence Way

In-thread 2-way resolution

  • Customer chats naturally in free-text on WhatsApp
  • Agentic engine detects intent and selects journey
  • Slot selection and instant payment directly in chat
  • Zero app downloads · 4x higher completion rate
Cadence Verified Agent · WhatsApp Business API
Sentinel™ Protected
Hi, can I reschedule my appointment to Friday afternoon and pay the fee?
14:02 · Delivered
Sentinel™ Screening Passed
Hello Ankit! I found an open slot with Dr. Sharma on Friday, Aug 7th at 2:30 PM.

I have reserved this slot for you. Tap below to confirm and settle your registration fee directly:
Appointment Confirmation Deposit₹500.00
Pay via UPI / Card →
14:02 · Read
Payment completed! Thank you.
14:03 · Delivered
Confirmed! Your PDF confirmation pass has been issued. See you on Friday at 2:30 PM.
14:03 · Read
01

Book / reschedule / cancel

Slot selection, OTP, live-agent handoff

02

Enquire → apply

Product enquiry into in-chat application

03

In-chat calculator

Interactive estimator or quote tool

04

Pay in-thread

Complete the transaction, no redirect

05

Deliver documents

Reports, PDFs, benefit cards in-chat

06

Cross-sell in-conversation

Right offer at the decision moment

07

Feedback / survey

Post-transaction, in-channel

08

Re-engage / nurture

Win back lapsed or churned users

Fraud & scam screening

Real-time Message Verification

Real-time screening of inbound and outbound messages — phishing, smishing, impersonation — so a small client's verified channel stays safe and their customers stay protected.

Consent & compliance

Auditable DPDP Protection

Opt-in state tracked and auditable; message policy and India's DPDP obligations enforced at the gate. Compliance becomes a property of the platform, not the client's problem.

CONSOLE

Managed & self-serve

for direct clients

A no-code workspace built on the eight journey templates. The client configures and runs it — or hands it to us to run for them.

  • No-code journey builder
  • Brand, escalation & hours setup
  • Live dashboards — CTR, conversion, deflection
  • Done-for-you managed tier
SOLUTION PACKS

Drop-in by vertical

for vertical buyers

Pre-built journey packs per industry — healthcare booking, lending enquiry, BFSI service, travel — live in days, not months.

  • Vertical-tuned templates
  • Pre-mapped integrations
  • Fastest path to live
  • The "integrate in days" promise, literal

Ready to transform customer conversations?

Deploy Skylark to convert inquiries into verified transactions.